Can t detect tpm device что это

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TPM Device not Detected? Here’s How to Fix It

The TPM (Trusted Platform Module) is a chip that is soldered or attached to the motherboard which stores personal data. So, when we get the error message “TPM device not detected“, the system cannot detect this chip during boot.

We can either press Continue, open BIOS setup, or Diagnostic. Although we can click on Continue and boot the system normally, we cannot enable Bitlocker anymore. Since all Bitlocker’s passwords and encryption are saved in the TPM chip, we cannot access them if the system cannot detect this chip.

In this article, we have listed some of the causes and solutions to repair the system when it does not detect the Trusted Platform Module chip.

What Causes TPM Device not Detected Error?

Before we start with the fixes, let us see why a computer cannot detect the TPM chip.

• Outdated BIOS
• TPM chip damaged
• Network connection issues
• Problem with TPM keys

How to Fix TPM Device not Detected Error?

Another problem we face when the system does not detect TPM devices is users cannot upgrade their system to Windows 11. Therefore, this issue needs to be resolved if you want to upgrade to Windows 11.

Here are some solutions you can try if the system cannot detect Trusted Platform Module.

Remove the Power Supply

Sometimes, there may be a power usage issue that can cause the Trusted Platform Module to malfunction due to unknown reasons. A simple restart may solve this issue, but there is always some charge left in the motherboard capacitor, resulting in the same problem even after a restart.

So, it is ideal to remove the power source completely and discharge all the capacitors. Once you remove the power supply from the wall outlet, press the Power button five to six times to discharge the capacitors.

If you are on a laptop, we recommend removing the battery and pressing the power button multiple times to discharge its capacitors.

Once you complete the process, plug the computer back in and turn it on. The system should detect the TPM chip. If not, our solutions mentioned below may work for you.

Enable TPM

If the computer does not detect the Trusted Platform Module, it is most probable that the TPM settings in the computer are disabled. If so, we need to enable it. There are two versions of TPM, TPM 1.2 and TPM 2.0. We can follow the same process to enable both versions of TPM.

You can follow these steps to Enable TPM.

1. Enter your motherboard’s BIOS by pressing Delt, F2, or F9 during startup, depending on the manufacturer.
2. Look for the option named Security.
3. Then, locate TPM, Intel Platform Trust Technology (IPTT), or AMD CPU fTPM. EnableTPMvisibility. This step may be different as there may be a checkbox or a toggle bar to enable or disable the TPM utility,
4. Now, select Save and exit.

Once the computer starts, the system should detect the TPM chip. Try other solutions mentioned below if the TPM setting is not seen in the BIOS.

Udpate/Rollback BIOS

As the BIOS(Basic Input/Output System) controls all computer’s internal and external hardware components, this component may start to malfunction if we do not perform a BIOS update every now and then. It is the same case for the TPM chip, i.e., there may be an error while detecting this component if we do not update the BIOS.

When performing a BIOS update, we should not interfere as power loss during a BIOS update may result in a corrupted motherboard.

Mostly, updating the BIOS will work perfectly on solving this issue. However, if you notice this error after a BIOS update, we may have to downgrade the motherboard BIOS.

To roll back a BIOS update, first, we need to download the desired version of motherboard BIOS from the official manufacturer’s website.

Reset BIOS

In the above solution, Enable TPM, if the BIOS does not include the option to enable the TPM settings, we need to perform a BIOS reset. Doing so will revert all its settings to default which will make the system detect all hardware along with their configurations.

Here are a few ways you can reset BIOS.

• Reset option in BIOS itself.
• Remove the CMOS
• Reset using a jumper

Update TPM Driver

Another reason the system is not detecting the Trusted Platform Module device is an outdated TPM driver. As the TPM chip is a physical chip, it does require a driver for the OS to communicate with it.

To update the TPM driver, open the Device Manager by pressing the Windows key and X simultaneously. Now, expand Security Devices and right-click on Trusted Platform Module 2.0 (or Trusted Platform Module 1.2, depending on the computer’s TPM version). Click on Update driver. Then, click on Search automatically for drivers.

Once the update is complete, restart your computer to check if the issue still persists.

Troubleshoot Network Connection

According to official Microsoft documentation, if the system uses Windows 10, version 1507 or 1511, or Windows 11, the computer will have a hard time detecting and initializing TPM if there is a network connection issue.

Along with this, if the system admin has configured the computer to require the TPM recovery information to be saved in ADDS (Active Directory Domain Services) and if the computer cannot reach its domain controller, it cannot initialize the TPM.

To solve this issue, we can run the network connection troubleshooter to check for any problems regarding the internet connection. Also, if the system administrator has configured the TPM information to be saved in ADDS, we need to disable this feature. You can follow these steps to disable TPM recovery in ADDS.

Warning: Wrong registry changes can have a negative impact on your operating system and even cause it to malfunction.

1. Press the Windows Key and R simultaneously.
2. Type “Regedit” without the quotation mark and press Enter.
3. Navigate to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\TPM.
4. Now, on the right panel, double-click on ActiveDirectoryBackup and set the Value data as 0 to disable the policy. Repeat the similar process for RequireActiveDirectoryBackup.

If the Registry does not have these values, we can use the Group Policy Editor to turn off TPM backup to ADDS.

1. Press the Windows Key and R simultaneously.
2. Type “gpedit.msc” and press Enter.
3. Navigate to AdministrativeTemplates > System > TrustedPlatformModuleServices.
4. On the right panel, double click on Turn on TPM backup to Activate Directory Domain Services.
5. Check Notconfigured or Disabled.
6. Click Apply, then OK.

The Group Policy Editor utility is only available on Windows Professional and Enterprise edition. Windows Home edition users need to enable the Local Group Policy Editor feature using a third-party tool.

Clear all keys from TPM

We can use the Windows Defender Security Center utility to clear the TPM values as a final solution before replacing the TPM chip itself. Clearing the TPM values will erase all information inside the TPM chip, reset it to the default state, and delete data protected by those keys.

You can follow these steps to clear the TPM.

1. Press the Windows key + I.
2. Go to Privacy &security > Windowssecurity > Open WindowsSecurity.

Alternately, you can also follow these steps to clear TMP.

Press the Windows +R key.

Related Questions

How to check the TPM version?

Follow these steps to check the computer’s TPM version.

1. Press the Windows + R key.
2. Type “tpm.msc” without quotation mark and press Enter.
3. Here, Under TPM Manufacturer Information, the Specification Version indicates your computer’s TPM version.

Can I Replace TPM Chip?

If the TPM chip is soldered on the motherboard, you cannot replace them. However, some motherboards have TPM chips attached simply by plugging and thus, can be unplugged fairly easily.

If the chip is detachable, we can fix any issues when the system does not detect the chips.

Deep Shrestha is an experienced content writer, front-end web developer, and hardware specialist. Using all this knowledge about computer hardware, he’s on a quest to make content that’s easy to read and understand for individuals who aren’t tech-smart. Besides being a content writer, he’s also a competitive/casual gamer.

Как исправить ошибку Trusted Module Platform (TPM) в Windows 10

TPM отлично справляется с обеспечением безопасности, пока не перестанет работать. Вот как это исправить.

Trusted Platform Module (TPM) — это аппаратный механизм безопасности, используемый для аутентификации на компьютере. Иногда TPM может работать неправильно, в результате чего пользователи не получают доступ к таким приложениям, как Outlook или Microsoft Office. Имеется несколько способов исправить ошибку TPM.

Выполните чистую загрузку

Первым шагом при устранении распространённых ошибок Windows является выполнение чистой загрузки. Это позволяет проверить, не вызывает ли проблему стороннее программное обеспечение. Сторонние приложения нередко конфликтуют с Windows. Вот как выполняется чистая загрузка компьютера:

1. В меню «Пуск» введите в поиске msconfig. Среди результатов нажмите «Конфигурация системы».
2. В следующем окне нажмите на вкладку «Службы».
3. Установите флажок «Не отображать службы Microsoft».
4. Затем выберите все службы в окне и нажмите «Отключить всё».
5. Нажмите OK и закройте конфигурацию системы.
6. Теперь нажмите CTRL + Shift + Esc, чтобы запустить диспетчер задач.
7. На вкладке «Автозагрузка» нажмите на каждую службу по очереди и нажмите «Отключить».
8. Нажмите ОК и закройте диспетчер задач.
9. Перезагрузите компьютер.

Если ошибка не появляется, удалите все недавно установленные сторонние приложения. Затем отмените внесённые вами изменения и используйте компьютер как обычно.

Измените драйвер TPM 2.0 — код ошибки: 80090016

Один из наиболее распространённых кодов ошибки «Доверенный платформенный модуль неисправен» — 80090016. Для её устранения необходимо внести изменения в драйвер TPM.

Обновление драйвера TPM 2.0

Первым шагом в устранение этой ошибки является обновление драйвера TPM. Сделать это можно с помощью диспетчера устройств:

1. Нажмите Windows Key + R, чтобы открыть окно «Выполнить». В текстовом поле введите devmgmt.msc и нажмите ввод, чтобы запустить диспетчер устройств.
2. В окне диспетчера устройств перейдите к «Устройства безопасности» и разверните меню. Нажмите правой кнопкой мыши Trusted Platform Module 2.0 и выберите «Обновить драйвер».
3. В появившемся окне нажмите «Автоматический поиск драйверов».
4. Windows автоматически загрузит и установит последнюю версию драйвера TPM 2.0.
5. Перезагрузите компьютер.

Удаление драйвера TPM 2.0

Если обновление TPM 2.0 не помогло, возможно, пришло время полностью удалить драйвер и позволить Windows переустановить его при следующей загрузке.

1. Нажмите Windows Key + R, чтобы запустить окно «Выполнить». Введите devmgmt.msc в текстовое поле и нажмите ввод, чтобы запустить диспетчер устройств.
2. В диспетчере устройств прокрутите вниз до «Устройства безопасности» и разверните меню.
3. Нажмите правой кнопкой мыши Trusted Platform Module 2.0 и выберите «Удалить устройство».
4. Нажмите «Удалить» в окне подтверждения.
5. Перезагрузите компьютер.

Очистите доверенный платформенный модуль (TPM)

Ещё один способ решения проблемы заключается в очистке TPM. Перед этим сделайте резервную копию всех важных данных на компьютере. Читайте руководства по резервному копированию Windows, чтобы узнать, какие файлы и папки нужно копировать обязательно.

Очистка TPM

1. Нажмите на кнопку «Пуск» и откройте приложение «Параметры».
2. Перейдите в раздел «Обновление и безопасность».
3. В панели навигации слева нажмите «Безопасность Windows».
4. Нажмите «Безопасность устройства», а в разделе «Процессор безопасности» нажмите «Сведения о процессоре безопасности».
5. Нажмите «Устранение неполадок процессора безопасности». В следующем окне нажмите «Очистить TPM».

Отключение современной проверки подлинности — Microsoft Office

Это решение предназначено для пользователей, которые не могут получить доступ к Microsoft Office из-за ошибки Trusted Platform Module. Решение включает в себя изменение некоторых записей в редакторе реестра Windows:

1. Нажмите Windows Key + R для запуска окна «Выполнить». Введите regedit и нажмите ввод.
2. Перейдите по адресу

1. Нажмите правой кнопкой мыши на пустое пространство в окне и выберите Создать > Значение DWORD (32 бита).
2. Назовите новую запись EnableADAL, а затем дважды нажмите по ней.
3. Установите значение 0.
4. Закройте редактор реестра и перезагрузите компьютер.

Станьте владельцем папки Ngc и удалите её

Ещё один простой способ устранить сбой TPM заключается в удалении папки Ngc. Её можно найти на диске C:\, но для удаления требуется быть владельцем папки. Вот как это можно сделать:

1. Откройте проводник и перейдите:

1. Найдите папку Ngc и нажмите на неё правой кнопкой мыши, затем выберите «Свойства».
2. На вкладке «Безопасность» нажмите «Дополнительно».
3. В разделе «Владелец» нажмите «Изменить». Для этого вам потребуются права администратора.
4. В текстовом поле введите имя пользователя локальной учётной записи (которую вы используете в этот момент) и нажмите «Проверить имена».
5. Нажмите ОК. Установите флажок «Заменить владельца подконтейнеров и объектов».
6. Нажмите OK.
7. Дважды нажмите, чтобы открыть папку Ngc и удалить все её содержимое.
8. Перезагрузите компьютер.

Удаление учётных данных приложения из диспетчера учётных данных

Этот вариант применим для пользователей, которые сталкиваются с проблемой при запуске приложений Microsoft, таких как Outlook или Microsoft Office. Метод включает в себя удаление учётных данных соответствующего приложения с помощью диспетчера учётных данных:

1. Нажмите кнопку «Пуск» и введите в поиск «диспетчер учётных данных». Откройте соответствующее окно.
2. Нажмите «Учётные данные Windows».
3. В разделе «Общие учётные данные» выберите все учётные данные Microsoft Office и нажмите стрелку вправо, чтобы развернуть их.
4. Затем нажмите «Удалить» рядом с «Редактировать».
5. Удаляйте данные по одному за раз.
6. Перезагрузите компьютер.

Вход с использованием новой учётной записи локального пользователя

Если ни одно из вышеупомянутых решений не сработало, можно создать новую учётную запись пользователя и использовать её для входа в Windows и Microsoft Office. Это легко сделать в приложении «Параметры»:

1. Нажмите кнопку «Пуск» и выберите «Параметры».
2. Перейдите в раздел «Учётные записи».
3. На панели навигации слева нажмите «Семья и другие пользователи».
4. В разделе «Другие пользователи» нажмите «Добавить пользователя для этого компьютера».
5. В мастере создания пользователей нажмите «У меня нет данных для входа этого пользователя».
6. В следующем окне выберите «Добавить пользователя без учётной записи Microsoft».
7. Заполните все поля и нажмите ОК.
8. Перезагрузите компьютер и войдите в систему, используя только что созданную учётную запись пользователя.

Неисправность TPM устранена

Неполадка «Сбой TPM» может быть сложной для устранения из-за множества связанных с ней кодов ошибок. Одно из перечисленных исправлений обязательно поможет вам разрешить ситуацию.

Об авторе

Александр

Специалист по информационной безопасности с 10-ти летним опытом. Отец троих детей. Независимый консультант по вопросам кибер безопасности. 6 лет опыта интеграции решений кибербезопасности с другими продуктами в существующих инфраструктурах на корпоративном уровне.

TPM Device Is Not Detected: Why And 9 Best Fixes

It is not a good feeling when you get an error on your system. And it is troublesome when it won’t let you move ahead without an immediate fix. Microsoft users have complained about one such error: the TPM device is not detected.

If you or anyone around you has encountered it, you are about to solve it in minutes. And so we have collected the reasons and possible solutions behind the problem.

What is TPM?

TPM(Trusted Platform Module) is a module incorporated chip on your system’s motherboard. Its job is to protect your machine and its hardware using the inbuilt cryptographic keys. It is rather an important chip to execute cryptographic operations on your computer.

But what is it protecting your system from?

Well, the cryptographic functions and associated keys are useful for security reasons. They help in storing passwords and encryption settings. In simple words, TPM is helpful in the smoother implementation of security-based configurations. One example will be BitLocker.

Hence, a useful TPM chip and security layers provide shielding from various threats.

Why is TPM Important?

If you are using Windows 10 or its earlier versions, TPM is off by default. But you can always enable it by yourself and additionally secure your device.

A major change has come with Windows 11, where the TPM device is now mandatory. What’s more? If you are about to upgrade your machine to Windows 11 and do not have a working TPM, the upgrade will fail.

If you’ve tried doing so with non-functional TPM, you might have seen this error message: This PC can’t run Windows 11.

But, if you are getting this despite having a working TPM, move on to the next section. You should be able to fix the TPM device is not detected error.

What causes the TPM device is not detected error?

There can be many reasons causing the failure of TPM detection. Until now, a few have come up frequently in most cases.

1. Your machine has Outdated BIOS
2. The TPM chip on your machine is damaged
3. Your device does not have a TPM chip
4. Your machine is having trouble with TPM keys

1. Your machine has Outdated BIOS

BIOS (Basic Input/Output System) is a firmware that plays a critical role in boosting your computer. It is a computer program useful in the startup process of the machine. It is also responsible for correctly loading the OS.

This software is put to use by the microprocessors of your machine to restart it. Different computer or laptop manufacturers release updates on BIOS. And if you don’t apply these updates, your BIOS firmware can get outdated.

2. The TPM chip on your machine is damaged.

Yes, the chip that ensures the safety of your machine can get compromised. You may be trying to make changes to your TPM settings. And while doing so, if you miss a single step, it can cause damage to the TPM chip.

It can also have adverse effects if you try to use a different machine to flash your machine’s TPM.

3. Your device does not have a TPM chip

If you are using an older Dell laptop such as Dell XPS or Precision, the TPM may be BIOS setup. Or it can be missing from the Windows system or OS. In such cases, you can face the error TPM device not detected.

4. Your machine is having trouble with TPM keys

Although this is an in-depth topic, the trouble can be driver-specific in this case. In several cases, the TPM chip uses the OEM driver to support its operations.

While this is acceptable at a hardware level, you are facing issues with the software. Thus, it would help if you switched your TPM to the inbuilt Trusted Platform Module driver.

9 Ways to Fix TPM Device Error

1. Check TPM On Your Device
2. Enable TPM in BIOS
3. Disconnect Battery
4. Update TPM Drivers
5. Reinstall TPM Drivers
6. Update BIOS
7. Reset or RollBack BIOS
8. Check Network Connection
9. Clear TPM Keys

1. Check TPM On Your Device

As we have mentioned earlier, one of the reasons your machine is not reading the TPM is because it doesn’t have one.

But you can’t be sure unless you verify, correct? Well, now you can. Follow the steps below and check TPM chip is there in your product.

• Press Windows + R keys together to open the Run box.

• Type in.’ tpm.smc ‘ for the control file for TPM. Press enter to check the details.

• A new window will open with the TPM device status.
• If TPM is correctly configured and available to use, you should be able to see the version details. If not, then TPM is off, or it is not there.

2. Enable TPM in BIOS

Given that you’ve reached here, there seems to be TPM disabled issue on your computer. But you can enable it by yourself using a certain set of steps.

Yet, do note that these steps may vary for manufacturers and device models. You should check the manufacturer’s website to confirm the process. Here’s what the general flow looks like:

• Ensure your computer is in power-off mode. Now, press the F2 or Delete key right after pressing the power button. You can even press them several times when your PC boots.
• This opens up the BIOS menu. You should be able to see the Advanced or Security option.

• Expand the section and navigate to the TPM feature tab. You should be able to see the Enable option.

Try the steps in the previous section and verify if the issue persists.

3. Disconnect Battery

There are no doubts that a break can help clear one’s mind, and a fresh start can boost the rate of achieving a task. The same is true for machines as well. While a boot can work wonders, you can do this by removing the laptop’s battery as well.

You should wait roughly 2-5 minutes between removing the laptop’s battery and restarting the system.

Sounds simple, right? And it gets better if this fixes your TPM device’s not detected issue. Suppose it doesn’t move on to the next step to fix the problem.

4. Update TPM Drivers

The physical TPM chip follows the command of software. And to do this, it needs to mediate using drivers. But TPM is using outdated drivers, and it can malfunction.

You can resolve it by updating the drivers as per the steps below:

1. Use the Windows + X keys to open the Device Manager.

2. Navigate to expand the Security Devices section, and you should see the TPM module.

3. Right-click on it and then click on update driver.

4. You can rely on the automatic search for drivers option for it to look for the best reliable sources.

5. Wait until the update is in progress and verify the issue.

5. Reinstall TPM Drivers

Another way to fix the TPM-specific driver issue is by reinstalling them. To do this, you can follow the same steps above. The only change is that you need to select the ‘uninstall’ option from the right-click menu.

Now that the drivers have uninstalled reboot your PC. The drivers will get installed during the restart.

6. Update BIOS

As discussed in the earlier sections, BIOS is crucial during the laptop’s startup. So, it is important that the BIOS. You can check for the latest version from the manufacturer’s official website.

Or you can use your computer’s serial ID and enter it on the website. It will detect which all drivers need an update. Once you spot an update for BIOS, follow the screen instructions to update the firmware.

But if you face the TPM device not detected error after a BIOS update, you need to roll back. You can use the rollback BIOS option from the official website. Moreover, you can restore the previous version as described in the next section.

7. Reset or RollBack BIOS

Another way to combat the BIOS to fix the TPM device issue is to reset it. You can follow the steps below to reset the BIOS of your machine to its default settings.

1. Shut down your machine and remove the power cable.
2. Press the Control + Esc keys and hold them until you plug the power cable into your machine again.
3. Now press the power button. Once the computer starts to boot, release the Ctrl + Esc keys.
4. Now, navigate to the BIOS page and select the rollback option. Click on the save button and let the changes take effect.

This should have reset BIOS, and your issue should also be resolved.

8. Check Network Connection

An unstable network connection can be the culprit, as simple as it sounds. This has received attention in the documentation from Microsft as well. But, this is recurrent for Windows OS version 10, subversion 1507 or 1511, or Windows 11.

This can be easily fixed with the inbuilt troubleshooter. You can launch the troubleshooter on your machine. It will identify and apply the necessary fix for network connections.

Although, it will need you to follow the screen instructions until the end.

9. Clear TPM Keys

TPM keys refer to the values stored in the TPM chip. This is an accumulation of the progress made using the security chip. But before you clear these keys, you should take a backup of your data.

As this may alter encryption, you can lose access to the data it protects. Here are the steps:

1. Open the settings of your machine and head to the Privacy and security section.
2. Click on Windows security to open the associated menu.
3. Select the Device security tab. Then select Security processor and move on to Security processor details.
4. On this screen, you should see the clear TMP button.
5. After this gets done, click on the ‘Clear and Restart’ button for the changes to take after your laptop boots.

FAQs

Can I Add A TPM To My Computer?

Yes, you can add TPM to your computer. Although, you should only take professional help from the device’s manufacturers. The reason is that the hardware changes will impact the motherboard.

How To Check The TPM Version?

You can check the TPM version by running the.’ tpm.msc ‘ control file in the run box on your computer.

What Happens When TPM Fails?

If TPM fails, then your machine’s security gets compromised. This can affect the BitLocker functionalities and other encryption settings on the same.

What Does TPM Not Detected Mean?

This means a TPM chip does not exist on your machine. Or your computer cannot read the TPM chip due to usage of incorrect or outdated drivers.